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Using the concepts espoused by Jones and Brinkert (2008), discuss the first two stages of their CCCM. Address four of these six topics. Given the conflict-coaching scenario you created, as a conflict coach, discuss how you can discover the story (apply the general principles for discovering the story)
Why is it important to uncover the root of the conflict?
How can you help the conflicted parties save face? (Think about face work as a means of managing identity)
How can you apply the theories of emotion to create emotional competence within the conflict coaching model? (Hint: Use the four basic tenets)
What role does the power perspective play in relation to identity and emotion?
How might the behavior-based approach affect your CCCM strategy?
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
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This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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