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1. Identify and describe the two main types of conflict that arise in the workplace.
2. Why is it important to resolve conflict in the workplace?
3. What steps should be taken to resolve a conflict?
4. Why should conflicts and their outcomes be documented and reported on? What should be done do with the data collected?
5. Describe the advantages of working in a team and how that can assist in resolving conflict.
6. Why do employees need to understand legislative requirements and organisational policies and procedures?
7. What action should be taken to determine whether a customer or a colleague is satisfied with a complaint resolution?
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The most common reasons that employees choose to join unions?
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Customer Requirement Analysis and Advice to the Acquisition Team
Read the article and summarize. Discuss and give your own opinion.
question case studyace dairies gives a home delivery service for milk dairy products and a range of related goods.
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