Why is it important to regain the confidence of a customer

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1. Are the writing skills that are required for sending business e-mails and text messages different from those required for writing interof- fice memos and business letters? Explain.

2. In promoting the value of letter writing, a well-known columnist recently wrote, "To trust confidential information to e-mail is to be a rube."14 What did he mean? Do you agree?

3. Why is it important to regain the confidence of a customer in an adjustment message? How can it be done?

4. How are American business letters different from those written in other countries? Why do you suppose this is so?

Reference no: EM13916701

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