Why is it important to know product clearly

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Reference no: EM133331740 , Length: Words Count:600

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Question 1: In case study 2, customers felt that they were being stalked. What aspects of customer service can result in this?

Question 2: In case study 3, why is it important to know your product clearly? What impact does that have on customer service? Final question - USING ALL CASE studies, discuss how customer service evolves between in person and virtual.

Reference no: EM133331740

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