Why is customer experience in healthcare important

Assignment Help Management Theories

Questions:

1. Some healthcare organizations expend a substantial amount of resources focusing on customer experience/satisfaction.

2. Is customer experience in healthcare important? Why, or why not?

3. How does healthcare measure up against other industries such as hotels or airlines in customer service?

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Why is customer experience in healthcare important : How does healthcare measure up against other industries such as hotels or airlines in customer service?

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