Why have leaders failed to realize that a shift must occur

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Reference no: EM133484754

Video: Employees first, customers second | Vineet Nayar | TEDxAix

Question 1: Why have leaders failed to realize that a shift must occur, i.e. understanding that employees implement the plans and therefore must come first before the customers?Can leaders make this shift? If so, how?

Question 2: Should the leaders of your organization (place of employment, current or immediate past) spend more time selecting, training, appraising, and developing people? Why?

Reference no: EM133484754

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