Why financial management is important for it services

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Reference no: EM133088108

Processes and Functions 1

Question 1. What is the purpose of business relationship management?

Question 2. What is the key concern in business relationship management?

Question 3. What are the key roles in business relationship management?

Question 4. What is service level management and how does it related to business relationship management?

Question 5. Describe the service strategy lifecycle phase of ITIL?

Question 6. Why financial management is important for IT services?

Question 7. What are the objectives of financial management for IT services?

Question 8. Describe the budgeting process?

Question 9. Describe the accounting process?

Question 10. Describe the charging process?

Question 11. Which service management processes does the financial management have interactions with?

Question 12. What is the relationship between financial management and service level management?

Question 13. Describe demand management and explain its purpose.

Question 14. Why is it important to understand demand fluctuations?

Question 15. What are the metrics used in demand management?

Question 16. What is the recommendation of ITIL in regards to the understanding of demand fluctuation?

Question 17. What is the focus of strategical demand management?

Question 18. What are the roles in demand management?

Question 19. Describe an example of pattern of business activities applied to office based staff?

Reference no: EM133088108

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