Reference no: EM133239690

Case: Kevin Van Roostjen lives in the Yonge and Eglinton neighborhood. He takes the subway downtown to work and back each day. In the past five years or so, he's noticed that the trains and stations are often overcrowded, and that this is leading to all sorts of issues.

Today, Kevin is heading out of his condo at 8:10 am, heading for the station. When he gets there, there is a line-up leading up the stairs toward the doors on Yonge St. The people in the line do not look happy. Kevin remembers that because it's the first of the month, these people are probably waiting to load value onto their monthly transit passes.

"Can you do that any slower?" one woman shouts, toward the front of the line.

The transit employee in the booth hears the woman but keeps doing his work. Other people in the line have various reactions: most turn around to look at the woman who did the shouting, and some are nodding in agreement, while others, like Kevin, are embarrassed that she would shout her thoughts out loud.

"I mean, it's not like this is rocket science - speed it up. Please!" says the same woman again, very loudly, as if she wants everyone in the station to hear her thoughts.

The transit employee in the booth decides to reply. He turns on the speaker that allows him to be heard outside the booth and says:
"I'm doing my job, thanks. People who want to pay cash on the first of the month will find lines - it's just the way..."
But before he can finish what he's saying, the loud woman in line speaks over him:
"It's NOT just the way it is. Other cities have MUCH better systems, and they don't rely on INEFFEFICIENT people!"
Another person in the line, a teenaged boy, chimes in loudly after the woman is done. "Just hurry the hell up, man! It's not that hard!"
Kevin shakes his head in disbelief and bypasses the line - he added value to his pass online yesterday. He can hear the southbound train coming into the station, so he picks up his pace.
*

Unfortunately, Kevin misses the train because the platform is so packed when he gets downstairs that he has no choice but to let the people in front of him get on the train, while he positions himself as near to the front of the platform as possible, waiting for the next train to take him downtown.
People are jockeying for position; they all want to make sure they get on the next train. Kevin feels someone pushing into his back, trying to get closer. He doesn't say anything because he doesn't want to cause a scene. Again, the person pushes into him, and again Kevin doesn't say anything because he thinks that saying something, even politely and respectfully, may lead to an escalation of emotions. He just wants to get to work in peace.
The next train arrives and Kevin is one of the first ones on. He immediately heads for the opposite side of the car, as he wants to be close to the door when it opens at Yonge-Bloor station.
Standing next to him on the five-station ride to Yonge-Bloor is an elderly woman with a cane and a shopping bag. She appears to be holding on to the pole with every ounce of her strength. Surprisingly, in the
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seat next to the door, which is supposed to be reserved for people with special needs, a young woman is sitting, and also taking up the seat next to her with her purse and lunch bag. She is wearing sunglasses and staring straight ahead, oblivious to the fact that she is taking up an extra seat for no good reason, and that there is an elderly person who could use the seat standing right in front of her.
Kevin and the elderly woman exchange a couple of looks, and it's clear in these looks that they both feel the younger woman should offer her seat to the older woman and clear off her bags from the other seat. Interestingly, however, no one says anything. Not Kevin, not the elderly woman, and not anyone else. Slowly but surely, the train arrives at Yonge-Bloor station.
As the doors open, Kevin is thankful for the transit corporation's recent decision to add traffic flow measures at the station, restoring some courtesy and civility to the country's busiest subway station.
Barriers have been placed at the north end of the platform where the south and northbound Yonge trains come in, to ensure that people coming upstairs at this point from east- and westbound Bloor trains have to walk in a different direction from the people exiting Yonge trains. Otherwise, there would be a huge collision of people heading in opposite directions.
*

In practice, what this means is that people exiting the southbound Yonge train, and who would like to get downstairs to the Bloor trains, or upstairs to the exit, have to take a detour around the wooden barrier which slows them down by about 15 seconds. Similarly, people coming up from the Bloor trains and who want to get on the Yonge trains have to walk around the barriers which also takes about 15 seconds.
As he's making his way off the train and to the right along the Yonge-Bloor platform to go upstairs and exit the station (he works in one of the office towers nearby), Kevin witnesses an angry-looking man knock back one of the wooden barriers and head straight from the Bloor trains to the Yonge train.
"Fucking stupid transit", the man says loudly as he knocks aside the barrier.
"Hey you idiot", says a transit employee standing nearby. "Respect the barrier and walk to your right. You can catch your train farther down the platform".
The man doesn't say anything or even look at the employee who just said this. But as he brushes past Kevin, Kevin decides to finally say something.
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"Why don't you try not just thinking about yourself next time, man? You might feel happier".
The man glares at Kevin as he rushes by to get on the train Kevin just exited.

Could you please provide an example script on the situation below:

Question: The elderly lady standing inside the subway, while the young lady takes up 2 seats ( Include the other characters from the story as well)