Reference no: EM133216461

Assignment:

1. Colin gives a formal presentation to his team members about the new software that he has recently reviewed and favors. However, some members of the team disagree with him. Colin, irritated at being challenged, feels that the team members are making excuses for their lazy work habits and desire to avoid change. In the context of this scenario, Colin's judgment has been influenced by

• filtering.
• social facilitation effect.
• noise.
• groupthink.
• his perception.

2. The CEO of Prizm Health Industries realizes that she needs to formally communicate to her division vice presidents that the board of directors has increased the firm's profit expectations by 10 percent, and that any vice president whose division underperforms this target will be replaced. What describes the optimal method to officially communicate this information to the vice presidents?

• In a downward fashion, via formal memo, to convey expectations and outcomes.
• In an upward fashion, via formal memo, to maintain positive morale.
• In a horizontal fashion, via phone conversation, to maintain equity among the vice presidents.
• By the grapevine to maintain esprit de corps.
• By informal conversation, so as to not commit expectations in writing.

3. The CEO of a multinational company finds that profits are drastically decreasing. He realizes that employees need to be immediately made aware of the challenges faces the company, and he wants them to know he is personally concerned. The company has several branches in various parts of the world. What is the most appropriate media for the CEO to use?

• e-mail
• videoconference
• memo
• newsletter
• telephone

4. Peyton instructed his subordinate, Gayle, to remind her staff that any request for overtime pay work this weekend could only be authorized by the division manager. Gayle misunderstood, and explained to her staff that all were required to work this weekend with overtime pay that had been authorized by the division manager. In this context, why would it have been better for Peyton to communicate to Gayle through an e-mail instead of instructing her orally?

• The receiver can control where and when a message is read.
• The sender can provide feedback immediately.
• The message remains the same even if relayed through others.
• The receiver can gauge the sender's sincerity better than when communicated orally.
• The message is more persuasive than when released orally.

5. __________ refers to speaking up with good intentions about work-related issues, rather than remaining silent.

• Neutralizing
• Micromanagement
• Filtering
• Voice
• Collaborating

6. When you withhold, ignore, or distort information, you are using the process of

• filtering.
• encoding.
• perception.
• accommodation.
• verbal communication.

7. True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.

True or False

8. Viola met her manager to discuss an issue she was facing in the office. During the meeting, her manager's phone was constantly ringing. This made it difficult for Viola to explain her problem clearly. Her manager, distracted by the ringing phone, did not grasp the significance of the problem and sent Viola back with half-hearted promises to take appropriate action. In this scenario, the ringing telephone represents

• a cue.
• noise.
• a filter.
• a communication channel.
• low media richness.

9. "Hey, boss, I heard on the office grapevine that the company is up for sale. What have you heard?" asked Yael. "That's absolutely false," said Lincoln. "I know for a fact that one of our competitors planted that rumor. I need to neutralize that rumor." Why does Lincoln believe that he needs to neutralize the rumor?

• The grapevine is a formal communications network that should be under management control.
• The grapevine cannot teach employees how to do their work successfully.
• The grapevine can be destructive when erroneous misinformation proliferates and harms operations.
• The grapevine, as an informal communications network, does not provide information or solve problems.
• The grapevine, like all informal communications networks, must be suppressed.

10. __________ communication travels from lower to higher ranks in the hierarchy of an organization.

• Grapevine
• Horizontal
• Upward
• Asynchronous
• Serial

11. "The new phones are really high-tech, but they are also very complicated to use," said Nadia, administrative manager for Baker Enterprises. "I will schedule several training workshops that the staff can attend, and I will teach them how to use the phones." The bureaucratic control that Nadia will use is __________ control.

• feedback
• feedforward
• concurrent
• market
• clan

12. Controlling by profit and loss is most commonly used for the entire enterprise and, in the case of a diversified corporation, its divisions.

True or False

13. __________ are the amounts the corporation owes to various creditors.

• Liabilities
• Equities
• Dividends
• Profits
• Assets

14. "Once per year, our CEO stations himself for an entire day on the production floor, handing out safety gear and demonstrating its proper use if workers are failing to do so," said Norm. "Boy, that really makes an impression. He 'walks the talk' regarding our corporate value of safety." The bureaucratic control that the CEO is using is known as __________ control.

• feedback
• feedforward
• concurrent
• market
• clan

15. __________ control is based on the norms, values, shared goals, and trust among group members.

• Clan
• Feedback
• Concurrent
• Benchmark
• Market

16. "With the rollout of this new __________, we will be able to get a much more accurate picture of how each division-and, in fact, each operations manager, each sales manager, and each sales professional-is performing. And we will be able to hold each manager and employee more accountable. As a result, do not be surprised when we receive a lot of resistance from across the organization," said the CFO of Magnetic International.

• profitability ratio
• external audit
• tactical behavior
• comprehensive control system
• expense report

17. A(n) __________ is an evaluation conducted by one organization of another organization.

• external audit
• market control
• clan control
• budget
• six sigma process

18. Traditional cost accounting may be inappropriate today because

• the time needed to produce goods is shrinking.
• it is based on rigid hierarchical organization structures.
• it is based on updated methods.
• the service sector is being replaced by the manufacturing sector.
• modern organizations perform many unrelated activities.

19. External audits are used for

• evaluating financial stability.
• evaluating production efficiency.
• evaluating sales effectiveness.
• identifying possible mergers or acquisitions.
• identifying earnings potential.

20. Nan has recently reviewed a number of indicators of financial control. The one that troubled her, the __________, indicated that the company could have trouble meeting its short-term financial obligations.

• profit and loss statement
• profitability ratio
• leverage ratio
• current ratio
• return on investment

21. The managers that lead change most effectively establish a sense of

• empathy.
• urgency.
• complacency.
• competition.
• cooperation.

22. The factory manager at Raleigh Manufacturing told his shift supervisor, "Gustavo, our target reject rate is 1.5 percent or less. Your shift usually does a lot better than that, but your reject rate has been averaging 3 percent for the past month. That's unacceptable." The factory manager has identified a(n)

• loophole.
• performance gap.
• innovative culture.
• force field analysis.
• disruptive innovation.

23. __________ is best described as the advantage that comes from offering a unique good or service for which customers are willing to pay a premium price.

• Equilibrium
• Standardization
• Differentiation
• Liquidity
• Capitalization

24. Needs that customers acknowledge and try to satisfy are

• unarticulated.
• articulated.
• unknown.
• new markets.
• required.

25. Total organization change involves introducing and sustaining multiple policies, practices, and procedures across multiple units and levels.

True or False

26. "We have rapidly grown into a top-tier provider of environmental services worldwide, and our clients expect us to employ top-tier talent and use top-tier technology tools," said Avery, Chief Technology Officer. "Therefore, over the next two years, our company is going to invest in top-tier technology tools. But we first have to understand what we currently use in our worldwide offices-that is, determine which technologies the company most depends upon." The first step that Avery is describing is a(n)

• benchmarking study.
• gap analysis.
• SWOT analysis.
• technology audit.
• environmental scanning effort.

27. Marley thought, "Shane has a great idea, and I know that he has the skills needed to develop the underlying technology. I'll be going out on a limb promoting his idea-risking my position and reputation-but not only is that my job as his manager, it's also something that I believe in." In the development of new technology, Marley's role is

• product champion.
• executive champion.
• venture capitalist.
• technical innovator.
• category captain.

28. Marley thought, "Shane has a great idea, and I know that he has the skills needed to develop the underlying technology. I'll be going out on a limb promoting his idea-risking my position and reputation-but not only is that my job as his manager, it's also something that I believe in." In the development of new technology, Marley's role is

• product champion.
• executive champion.
• venture capitalist.
• technical innovator.
• category captain.

29. Executives in defender firms are most likely to

• be concerned about the opportunity costs of not taking an action.
• support an outward-looking and opportunistic culture.
• base strategic decisions on careful analysis and experience in the industry setting.
• adopt a first-mover strategy to grab a dominant position in the industry.
• be more innovative than their counterparts in prospector firms.

30. An executive champion is a person who

• possesses the status, authority, and resources to support an innovation or change.
• has the technical skills needed to install and operate the technology.
• develops a new technology from scratch.
• coordinates the technological efforts of various business units.
• is primarily responsible for securing employee acceptance and support for new ideas.

31. A start-up and an established company have entered into a business agreement. In this arrangement, the established company will provide capital and other resources and the start-up will contribute its technological expertise. This method of acquiring new technology is known as

• offshoring.
• research partnership.
• benchmarking.
• technology trading.
• internal development.