Reference no: EM132915813

Scenario: A communication consultant was hired to provide help for a large nonprofit organization. Recently the organization had some support withdrawn due to perceived internal conflict within the organization at the managerial level.

In meeting with the consultant, the CEO stated he believed the conflict was due to the actions of one member of his leadership team. He shared that one of the managers, Ted, was closed to feedback and played favorites with young, attractive women in the organization.

The consultant interviewed all six members of the leadership team and each shared that, indeed, Ted was closed to feedback and withheld his opinions. Regarding his favoritism towards young, attractive women in the organization, Ted shared with the consultant that the leadership team did not appreciate his mentoring of young members of the organization; however, he felt that he was providing an important service to the organization in doing so. During his conversation with the consultant, Ted agreed that he kept his opinions to himself because he felt as though he was not recognized for the work he did.

1. Describe the main conflict in the above scenario. What actions led to the conflict in this situation?

2. Why do you think the conflict occurred?

3. Do you think third-party intervention was necessary to help resolve this conflict? Defend your position on why or why not.

4. How can internal conflict within a nonprofit organization impact the community in which it serves?