Why do some people resist the goal of becoming world class

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1. Why do some people resist the goal of becoming world class? How can this resistance be overcome?

2. Generate specific examples of world-class business that you have seen as a customer. Also generate examples of poor business practice. Why and how do some companies inspire world-class service, while others fail?

3. How might blogging affect the process of managing change? What are the professional and career implications of blogging for you, personally?

4. Generate and discuss examples of problems and opportunities that have inspired change, both in business and in you, personally.

5. Review the methods for dealing with resistance to change. Generate specific examples of each that you have seen, and analyze the reasons why they worked or failed to work.

6. Choose some specific types of changes you would like to see happen in groups or organizations with which you are familiar. Imagine that you were trying to bring about these changes. What sources of resistance should you anticipate? How would you manage the resistance?

Reference no: EM132156060

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