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Question 1
a. Using the ITIL-OI and at least one more scholarly reference, explain the history of ITIL and examine why it was created.
b. For IT Quality Assurance purposes, why do organizations continue to adopt ITIL principles?
Question 2
What is ITSM (IT Service Management)?
Question 3
State the five books that are the core set of ITIL service management practices
Question 4Describe briefly (a summary paragraph or two)
a. Service Strategy
b. Service Design
c. Service Transition
d. Service Operation
e. Continual Service Improvement
Question 5
Describe briefly
a. ITIL Functions
b. ITIL Processes
Question 6Using the ITIL-OI, describe the other Frameworks that support IT Quality Assurance.
Verified Expert
IT service management refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. The ITIL framework provides best practices for aligning IT with business needs. The most widely used framework for IT process management is ITIL v3, which has five parts: Strategy, Design, Transition, Operations and Continual Service Improvement. This paper is written in Microsoft Word Document File.
Submit your work in a MS Word document using the APA format / style, with a Title page, Abstract, Document body, and References. The title of your document should be: APA_Template_YourName.docx The Abstract should be a summary of the document and questions you answered. The document body can be structured like the sample shown in Figure 1. Remember to indent the first line of all paragraphs. The focus of this first assignment is to describe IT Quality in general terms and then discuss some points about the first of the five ITIL books, Service Strategy.
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