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Why do customers come to the organization

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Reference no: EM132887181

Question 1: How does everyone in the organization know and carry out the customer service vision?

Question 2: Why do customers come to this organization and what factors keep them loyal or returning to do business with this organization?

Question 3: Does the online brand/social media of customer service match the day to day experience of the customer at this organization?

Question 4: How does the leadership of the organization model the service culture to the staff and/ or the customers?

Question 5: Does the staff get adequate training to carry out top-quality service in this organization?

Question 6: How does the organization measure its own success/ or rate itself in terms of customer service or customer satisfaction? Is this a good measurement? Why or why not?

Question 7: How are loyal/ repeat customers cultivated in this organization?

Reference no: EM132887181

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