Why do companies and virtual stores cross-sell

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Reference no: EM132732986 , Length: Word count: 600

Discussion 1: Have you ever shopped online? You have probably seen a window pop up that says, "You might also like this," and display similar or associated products. It is a form of cross-selling ancillary or complementing services or products. For example, if you bought a pair of pants, the site or sales rep might say, "You might want this top to match them, or this pair of earrings or shoes."

Discussion 2: Why do companies and virtual stores cross-sell other items to you? When observing a salesperson or checking out at a department store, have you ever had the representative try to sell you cleaner for leather shoes or a store credit card so that you can earn more shopper points? Discuss the following:

Discussion 3: In your opinion, is this part of good customer service or simply revenue generation for the company?

Discussion 4: What ancillary or complementing items have you been enticed to buy, and why?

Reference no: EM132732986

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