Why did your team choose this service process

Reference no: EM131911015

Blue Print

Prepare a presentation using your choice of technology: (You may use Power Point, Prezi, paper handouts, flip charts, white board). Your presentation is expected to last for 15 minutes.

Format your presentation for each of the following sections:

i. Introduction and brief overview of the business your team chose for your Assignment #1

ii. Introduce the service process your team choose.

iii. Tell us why did your team choose this service process

iv. Describe briefly your team's observation of the customer contact with the employee.

v. Identify the touch points between the employee and the customer that could be improved or modified.

vi. What recommendation(s) would the team suggest to improve the service process and why is the team making this recommendation(s).

vii. Summary and Conclusion.

1. Identify the service provider (name, location of the company)

2. Identify the service process that you chose

3. Identify the type of customer ("customer segment") that the company typically targets for this service process

4. Explain your experience in this service interaction using a sequential (numbered) list of actions / events

5. What support systems (i.e. technology, automated or manual tools or software) were used in providing the service?

Reference no: EM131911015

Questions Cloud

Find the mass content of mg : This solution was titrated with 0.25 M NaOH. If 39.6 ml of NaOH were required to reach the endpoint, find the mass content of Mg(OH)2 in the magnesia milk.

What do the results tell you about publics image of nursing : What do the results tell you about the public's image of nursing? What do you think influences their image the most? Explain your answer.

Create your own digital story using powerpoint software : Create your own digital story using Microsoft PowerPoint or similar presentation software.

Find the mass content of mg : This solution was titrated with 0.25 M NaOH. If 39.6 ml of NaOH were required to reach the endpoint, find the mass content of Mg(OH)2 in the magnesia milk.

Why did your team choose this service process : Identify the touch points between the employee and the customer that could be improved or modified.

Analyze what evaluation of effectiveness of us health care : Analyze What is your evaluation of the effectiveness of the U.S. health care system in the context of delivery, finance, management, and/or sustainability?

Capital structure weights on market value basis : What are the company’s capital structure weights on a market value basis?

What will be the change in the value of firm : Your factory has been offered a contract to produce a part for a new printer. what will be the change in the value of your firm?

Analyze what intervention can be used to improve the problem : Analyze What interventions can be used to improve the problem? What resources are available? What are the associated costs? Is this idea sustainable?

User Account

All Pages