Why customer centricity is important taken into account

Assignment Help Management Theories

Reference no: EM133404942

Questions:

1. Why customer centricity is important taken into account when composing a purpose and vision statement? What would happen to the business without it?

2. Why it is important to match the mission and vision statement to the expectations and demands of the customers?

3. Explain the ten benefits of a having a clear mission and vision statement

Ten Benefits of Having a Clear Mission and Vision
1. Achieve clarity of purpose among all managers and employees.
2. Provide a basis for all other strategic planning activities, including the internal and external assessment, establishing objectives, developing strategies, choosing among alternative strategies, devising policies, establishing organizational structure, allocating resources, and evaluating performance.
3. Provide direction.
4. Provide a focal point for all stakeholders of the firm.
5. Resolve divergent views among managers.
6. Promote a sense of shared expectations among all managers and employees.
7. Project a sense of worth and intent to all stakeholders.
8. Project an organized, motivated organization worthy of support.
9. Achieve higher organizational performance.
10. Achieve synergy among all managers and employees.

Reference no: EM133404942

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