Why customer agrees to submit any dispute to arbitration

Reference no: EM13235718

Mary DeFontes bought a computer and a service contract from Dell Computers Corp. DeFontes was charged $950.51, of which $13.51 was identified on the invoice as "tax." This amount was paid to the state of Rhode Island. DeFontes and other Dell customers filed a suit in a Rhode Island state court against Dell, claiming that Dell was overcharging its customers by collecting a tax on service contracts and transportation costs. Dell asked the court to order DeFontes to submit the dispute to arbitration. Dell cited its Terms and Conditions Agreement, " which provides in part that by accepting delivery of Dell's products or services, a customer agrees to submit any dispute to arbitration. Customers can view this agreement through an inconspicuous link at the bottom of Dell's website, and Dell encloses a copy with an order when it is shipped. Dell argued that DeFontes accepted these terms by failing to return her purchase within 30 days, although the agreement did not state this.

Reference no: EM13235718

Questions Cloud

Explain the various privacy rights that businesses on web : Explain the various privacy rights that businesses on the Web are lawfully obligated to adhere to. Describe some of the gray areas in enforcing these laws on the Internet.

Inform the president of any new internal control requirement : Inform the president of any new internal control requirements if the company decides to go public.

What organizational factors contributed to leaders behavior : In The Art and Science of Leadership, Nahavandi writes about the dark side of power. Provide an example. What organizational factors contributed to the leader's behavior? What were consequences of the behavior?

Calculate the electric field at the surface of the cylinder : A straight filament 7.00 m in length that is uniformly charged has a total positive charge of 2.0 uC, calculate the electric field at the surface of the cylinder and the total electric flux through the cylinder

Why customer agrees to submit any dispute to arbitration : Mary DeFontes bought a computer and a service contract from Dell Computers Corp. DeFontes was charged $950.51, of which $13.51 was identified on the invoice as "tax." This amount was paid to the state of Rhode Island.

Explain what is rational for individual to pursue mba degree : What would you expect to happen to the number of applicants if the starting salaries of manager with M.B.A. degrees remained constant but salaries of manager without such degrees increased by 15 percent

Find the flux : A small cube, s=0.25m, sits on a surface where a uniform electric field of 250.0 N/C is directed downward at a 35.00 angle to the horizontal, Find the flux through either of the two sides for which flux is maximum

Analyze the financial position of this corporation : Choose a publicly traded company, and identify the resources that you would use (besides the financial statements) to analyze the financial position of this corporation.

What are the formal financial statements each business : What are the formal financial statements each business must prepare once a year? What significant information is disclosed on each statement?

User Account

All Pages