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Why are organizations' mission statements for customer service different from each other?
How can a company successfully serve its external and internal customers?
In what ways do customer needs relate to the reasons people buy from certain companies?
To what extent do you feel social media has affected the way businesses serve customers today?
If you were the president of a retail organization, would you be fearful or appreciative of receiving complaints via social media applications?
Describe what actions you would take with customer-community feedback and comments. Name two advantages to organizations of providing customers with multichannel contact points.
If you owned your own business, would you provide your customer base with a tiered service system? Defend your position.
COURSE: Customer Service
Evaluate whether or not you should accept the promissory note as payment for the tires, particularly in reference to being a holder in due course.
Dell has been the longtime leader in the custom built, direct to consumer segment of the PC business.
What types of businesses would prosper in China? Why? What are the challenges and risks associated with doing business in China?
Describe the elements of an organization's external environment. Why is it important to understand the external environment?
Which role do you feel most comfortable in at work: change initiator, change implementer, change facilitator, or change recipient?
Second, the change seems very attractive economically, with a return on investment significantly above the firm's requirement.
The mop can be made with the current equipment in place. Estimates of fixed costs per year are $40,000, and the variable cost for each mop produced is $19.
Select an organzation that competes in an industry in which you are interested.
You are working for a small soft drink company to launch a new soft drink. The non personal promotional effort for the new soda is most likely to reply on which types of media? What would be your promotional mix and why ?
Identify the two types of consumers that are the focus of consumer behaviour and some of the different activities that relate to consumer behaviour.
What are or should be the purposes of the Venable Museum of Art ? Who are or should be its customers?
HRD or TD as we will refer to T&D professionals in the course are often aligned with HR professionals.
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