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Why are crm and tqm important to an organization

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Reference no: EM131026653

Management theory and practice

• Describe horizontal and vertical structure. What type of structure is your organization? Would you change it or do you feel that it is working?

• What is CRM? What is TQM? Why are they important to an organization? Do you feel that your current organization or a past organization follows CRM and TQM?

Reference no: EM131026653

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