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Why are compassion and kindness important in health care? How can a Health Care Manager cultivate a culture of compassion and kindness within a department or organization?
Initial Post: There are many reasons why kindness and compassion are important in health care. For instance, patient's well-being directly dependent on kindness and empathy of the provider, because it reduces patient's stress and anxiety. Patients are also more likely to trust a healthcare professional who is kind. Kindness and compassion are not only beneficial to patients but also to healthcare providers themselves. When a healthcare provider connects with a patient on a human level, helps patients and receives positive feedback, they also get more professional satisfaction.
Empathy and compassion can be enhanced through training and support programs that help staff to develop their emotional intelligence, communication, and self-care skills. First, a safe and supportive envrionment must be created. Staff members must be able to express their feelings, share experiences, and seek help without judgment. For healthcare manager, it is important to implement a culture of openess, respect, and feedback. Mental and physical support, counseling, could also be beneficia for staff members. Diversity should also be encouraged within the organization.
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