Who makes the final determination on value

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Reference no: EM132839141

Question 1: How customer satisfaction is more than just successfully meeting the SLA?

Question 2: How important is the alignment between the IT service provider and the business strategy?

Question 3: Who makes the final determination on value?

Question 4: What difference does IT strategic conservativeness make in implementing an ITSM initiative?

Question 5: What is the conclusion on whether ITSM enhances IT effectiveness?

Attachment:- SLA.pdf

Reference no: EM132839141

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