Who is at fault for the quality of the pork

Assignment Help Business Law and Ethics

Reference no: EM133278310

Consumer Protection Case Study -

The Saigon is a famous Vietnamese takeaway shop located in the Shopping Centre in the Eastern Suburbs. Pork Belly Banh Mi is their best seller. Generally, they are only busy in the morning and at lunchtime. Their opening hours are 8.00 am to 5.00 pm. After 2.00 pm the shop is very quiet since everyone is back at work. Debbie, the owner is planning to offer happy hour specials starting at 2.00 pm. She proposes to sell the Pork Banh Mi cheaper than the normal price of $9.50. Huyen, the Manager agrees with her idea to increase the sales. It also helps to minize wastage as they can't keep the Banh Mi bread until the next day since it gets stale quickly.

The 'happy hour' initiative is a success and they sell all the bread every day. However, the price of the pork belly used in the banh mi has recently increased. So, instead of using pork belly, Debbie suggested that they use pork jowl which is cheaper. This means that the quality of the food is not as good as it contains a higher level of fat. Huyen did not particularly agree with Debbie's suggestion but has not raised any objections.

Adam as a loyal customer figured the different quality of the pork rolls and tried to complain to Huyen. Adam also complained that he got charged 50 cents from the credit card payment last time without being informed prior to payment. The Saigon restaurant also received many complaints about the quality of the rolls and bad reviews on social media.

Questions -

1. What are the main aspects of the Competition and Consumer Act 2010?

2. How many breaches of consumer law are in this case study and what are they?

3. Who is at fault for the quality of the pork Banh Mi and what sections of the Competition and Consumer Act 2010 were breached?

4. What section/s of the Competition and Consumer Act 2010 were breached with the card payment surcharged and what are the consequences?

5. Who can Adam report this incident to?

6. What are some of the consequences and fines of breaching the Competition and Consumer Act 2010?

Reference no: EM133278310

Questions Cloud

Locate recent examples of case statements : LIBS 150 University of Maryland Locate recent examples of case statements and/or grants used in your agency's fund-raising recently and critique their effective

Irrelevant to meaning or study of organisational culture : Irrelevant to the meaning or study of organisational culture. A symptom of a culture that is out of touch with its external environment.

Is sarah testimony admissible : Does it matter whether some of the money from the robbery was later found in her husband's car? Is Sarah's testimony admissible

Discussing the challenges associated with the incarceration : CMRJ 316 American Military University discussing the challenges associated with the incarceration of elderly prisoners

Who is at fault for the quality of the pork : Who is at fault for the quality of the pork Banh Mi and what sections of the Competition and Consumer Act 2010 were breached

Yesware case stem from problem of culture : Do you think the issues in the Yesware case stem from a problem of culture, leadership, or basic skills, or another explanation?

What stage of faith do you see yourself as being in : PSYC 635 Liberty University How does the theory fit, or not fit, with what you are learning about adult psychology, or with your own perceptions of adult

Evaluate the often tried approach of adopting past solutions : Evaluate the often tried approach of adopting past solutions to similar problems encountered today? Is this a form of linear thinking or not

Relationship between attitude and performance : Is there evidence to infer that there is a relationship between attitude and performance?

User Account

All Pages