Who are the stakeholders for on the spot

Assignment Help Operation Management
Reference no: EM133251248

As an employee of a large international courier and shipping service, Bill Wiley met with many companies that shipped and received packages almost every day. He was frequently asked if his company could deliver local packages on the same day. Over several months, he observed that there appeared to be a substantial need for courier services in the city in which he lived. He decided that he would form his own courier delivery company called On the Spot to fill this need.

Bill began by listing his mobile telephone number in the Yellow Pages. He also sent letters to all those companies that had requested same-day courier ser- vice that his prior company had not been able to serve. He hoped that through good service and word-of- mouth advertising that his business would grow.

He also began other advertising and marketing activities to promote his services. At first, Bill received delivery requests on his business mobile phone. However, it was not long before his customers were asking if he had a Web site where they could place orders for shipments. He knew that if he could get a Web presence that he could increase his exposure and help his business grow. After he had been in business only a few short months, Bill discovered he needed to have additional help.

He hired another person to help with the delivery and pickup of packages. It was good to see the business grow, but another person added to the complexity of coordinating pickups and deliveries. With the addition of a new person, he could no longer "warehouse" the packages out of his delivery van. He now needed a central warehouse where he could organize and distribute packages for delivery. He thought that if his business grew enough to add one more delivery person that he would also need someone at the warehouse to coordinate the arrival and distribution of all the packages.

Question 1: Who are the stakeholders for On the Spot? How involved should On the Spot's customers be in system definition? As the business grows, who else might be potential stakeholders and interested in system functions?

Question 2: If you were commissioned to build a system for Bill, how would you determine the requirements? Be specific in your answer. Make a list of the questions you need answered.

Question 3: What technology and communication requirements do you see? What are the hardware requirements, and what kind of equipment will provide viable options to the system? What would you recommend to Bill?

Question 4: What are the primary functional requirements for the system as described so far in the case?

Reference no: EM133251248

Questions Cloud

What does this case teach us about conflict management : Might this conflict have played out any differently if the parties had come from other countries and what does this case teach us about conflict management
How many digits does the value of pi have : What is the name of an angle of more than 90 degrees but less than 180 degrees? How many digits does the value of Pi have
Analyze the function of the centers for disease control : Analyze the function of "The Centers for Disease Control and Prevention CDC" as the best professional public health organization
Describe the chemistry of groundwater : Describe the chemistry (cations and anions or other dissolved species) of groundwater one would likely find in contact with each of the rock types listed below
Who are the stakeholders for on the spot : BTA1013 Cambrian College What technology and communication requirements do you see? What are the hardware requirements, and what kind of equipment will provide
What can be done to break the cycle of poverty : What is the moral, social and economic costs of poverty and inequality? What can be done to break the cycle of poverty/generational poverty
What are possible research paper topics : What are 8 possible research paper topics for this paper prompt?
Mt pinatubo-future threat : Does Mt. Pinatubo continue to pose a significant threat to people in its region?
Giving specific examples of models : 1. Start by giving specific examples of the relevant observations. Which observations were already well know, which "new" observations were made around the year

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd