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The new Horizon Call Center location managers wanted to hire employees based on valid objective criteria that would minimize anything that is not job-related, and thereby select the best employees. To do this, they devised a mock-up of a call center work station, and placed the applicants, one at a time, in that work station to receive calls like the ones they'd receive from customers. The test was designed to determine if the applicants had the skill to operate the call center work station and its computers, and if the applicants had the personality and demeanor to deal with the wide variety of human behavior that would test the workers' patience. Based on this, which type(s) of validation is the Call Center relying on to assure that the test will accomplish what the managers seek? A. The test described here for applicants will assess criterion-related validity, content validity, and construct validity. B. The test described here for applicants will assess criterion-related validity and construct validity, but not content validity, C. The test described here for applicants will assess only content validity. D. The test described here for applicants will assess content validity, and construct validity, but not criterion-related validity,
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..
Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..
An analysis of the holding costs, including the appropriate annual holding cost rate.
Briefly explain Evolution and contributor of Operations management.
A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.
Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.
Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.
Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.
Ccompare the effectiveness of different leadership styles in different organizations
Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.
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