Which step of six sigma process susan currently engaged in

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Reference no: EM133628939

Problem: Susan, a Six Sigma Green Belt, is working on a project to reduce customer complaints related to slow response times for a tech support hotline. She collects data, identifies the critical-to-quality factors, and creates a process map. As part of her analysis, Susan conducts a cause-and-effect diagram (Ishikawa diagram) to determine potential root causes. Which step of the Six Sigma process is Susan currently engaged in?

Reference no: EM133628939

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