Which stage in the relationship development process

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Reference no: EM131270827

Which stage in the relationship development process is characterized by an increase in the derived relationship benefits and in risk taking?

a. Awareness b. Exploration c. Expansion d. Commitment

2. Analytical CRM includes the following, except

Strategic planning

Cultural change management

Changes in process affecting the day-to-day operations of a firm

Organizational change management

Reference no: EM131270827

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