Which stage in the four stage model by hayes and wheelwright

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Reference no: EM132952278

Problem 1: Which stage in the four stage model by Hayes and Wheelwright, indicates an organisation's decision to undertake benchmarking to support improvement?

Select one:

a. Stage 4

b. Stage 2

c. Stage 3

d. Stage 1

Problem 2: An integrated customer journey management approach reflects what level of digital strategy maturity by an organisation?

Select one:

a. Digital champion

b. Horizontal collaborator

c. Digital novice

d. None of the above

Reference no: EM132952278

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