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Which situation will fall under the customer perspective

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Reference no: EM132743726

Problem 1: Which situation will fall under the customer perspective on the balanced scorecard of Philippine Airlines?

a. customers will no longer have to wait for more than 15 minutes to check their bags.

b. Better in-flight meals will be introduced and will replace existing menu because of many complaints from customers.

c. More than one of the choices above.

d. customer grievances decreases by 11%.

e. 95% of the flights arrives on time.

Reference no: EM132743726

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