Which questions could ricardo ask in a job interview

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Reference no: EM133628924

Problem: Ricardo works as a hiring manager for the customer service department at ABC Company. After a string of incidents with upset customers, the department has determined that it would benefit the company to seek out potential job candidates with a high degree of emotional intelligence. Which questions could Ricardo ask in a job interview to assess the interviewee's emotional intelligence skills? What are your salary expectations? What is your greatest strength? Tell me about your education and work experience. Describe a situation where a conflict arose with a customer or client. How did you handle the situation?

Reference no: EM133628924

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