Which outsourcing firm has the best rating

Assignment Help Operation Management

Reference no: EM131357087

Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers

Criterion	Importance Weight	Provider Ratings
Criterion	Importance Weight	Manila	Delhi	Moscow
Flexibility	0.5	5	1	9
Trustworthiness	0.1	5	5	2
Price	0.2	4	3	6
Delivery	0.2	5	6	6

Reference no: EM131357087

Questions Cloud

Difference between the following pairs of control goals : What are the three generic control goals of the operations process and the five generic control goals of the related information process?

Discuss about the criminology of computer crime : Among the different psychological theories that are discussed in Chapter 3 of the textbook, identify at least two (2) that are relevant to digital crime. Next, discuss the primary way in which society or an individual could use the psychological t..

Explain difference between genera and specific deterrence : What, if anything, would be wrong with punishing thieves sim by having them return whatever they have stolen. Define Deterrence and then explain the difference between genera and specific deterrence.

What are the four it control process domains : What is the difference between a process control plan, a pervasive control plan, and an IT control process?

Which outsourcing firm has the best rating : Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Which outsourcing firm has the best rating

Compare security before and after september in the us : Compare security before and after September 11, 2001 in the U.S. to determine which measures have had the greatest impact toward deterring further attacks.Describe how the security changes of September 11, 2001 have personally affected you.Speculat..

What is the purpose of the strategic it plan : Segregation of duties consists of separating what four basic functions? Briefly define each function.

What are some other barriers to criminal justice reform : What ideological differences might interfere with making meaningful criminal justice reform to prevent mass shootings? What are some other barriers to criminal justice reform?

What are the post-implementation review goals : Why is the management and control of systems maintenance so important?

User Account

All Pages