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Which of the service strategies used by zane cycles

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Reference no: EM132235002

Question: After reading Chapter 4, answer the following questions for the Chapter opening Vignette: Zane's Cycles: Service as a Strategic Differentiator

1. Which of the service strategies used by Zane's Cycles gives you a real "wow?" Why?

2. Do you know of an "entrepreneurial" service provider that currently uses service strategies in a similar way to provide exemplary customer service? Describe.

Reference no: EM132235002

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