Which of the following tools refer to analytical customer

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Question: Jane downloaded file-sharing software on her laptop that was accompanied by a program which monitored Jane's web surfing habits and used the information to serve them with better-targeted ads. This malicious program is an example of what? Select one: Worm Worm Spyware Spyware Ransomware Ransomware Adware 6.Which of the following is NOT included in the list of the three primary information security areas? Select one: A.Attacks: Detection and response B.Data: Prevention and resistance C.People: Authentication and authorization D.Software: Maintenance and control 7.Which of the following statements about supply chain management is NOT true? Select one: A.3D printing is used by large corporations to support procurement. B.The three components of supply chain management on which companies focus the most are e-marketing, internal control and pricing. C.The bullwhip effect is the result of poor forecasting, disorganization and misinformation in the supply chain. D.Effective and efficient supply chain management systems decrease the bargaining power of a company's buyers and reduce the threat of new entrants by creating entry barriers. 8.Which of the following tools refer to analytical customer management systems rather than operational ones? Select one: A.Call scripting systems B.An intelligent virtual agent C.Web-based self-service systems D.Call centers

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