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Which non-verbal communication is appropriate to use

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Reference no: EM132700523

Problem 1: From the list provided identify which non-verbal communication is appropriate to use in customer service to develop rapport and promote good relationships with customers, using (?) to tick your reply.

  1. Slouching
  2. Smiling
  3. Sighing
  4. Establishing eye contact
  5. Giving customers the body space they need
  6. Pointing with your index finger
  7. Guiding people with an open hand
  8. Crossing your arms
  9. Patting an Indian child on the head

Problem 2: Explain why it's important to apply good questioning techniques when communicating with customers who are complaining?

Reference no: EM132700523

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