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Which items is not considered an external quality metric

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Reference no: EM132548213

Question 1: Which of the following items is not considered an external quality (performance) metric?

Group of answer choices

Option 1: On-time delivery rates.

Option 2: Customer response time (CRT).

Option 3: Number of customer complaints.

Option 4: Throughput efficiency (i.e., the ratio of throughput to resources used).

Option 5: Percentage of products that experience early or excessive failure.

Reference no: EM132548213

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