Reference no: EM133012456

Problem 1: Which of the following is true concerning total quality management (TQM)?

a. It is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement.

b. It is only effective if management addresses each of the components of customer satisfaction, employee accountability, strengthening supplier partnerships, and continuous quality improvement.

c. It utilizes benchmarking to evaluate the products and processes within its organization in order to improve quality.

d. It includes incentives such as financial rewards to employees and suppliers who excel at the TQM process.

Problem 2: Total quality management (TQM) has been shown to benefit a company beyond improving a product. Which of the following is not a benefit of TQM?

a. Lowering of overall operating costs

b. Improved ability to use premium pricing

c. Improved ability to engage in competitive pricing

d. Higher return on sales and investments