Reference no: EM132183107
1. The CEO meets with hospital managers to ensure that each understands his or her responsibility in the upcoming Joint Commission survey. In doing so, the CEO is supporting _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive
2. When something fails to achieve the intended outcome, it's called a/an
A. adverse event.
B. latency.
C. violation.
D. error.
3. A patient picks up her prescription that was filled through a local pharmacy. When she gets to her car, she notices that the pharmacist gave her the incorrect dosage. She therefore goes back in to tell the pharmacist, who apologizes and corrects the prescription. This scenario is best described as an example of quality
A. assurance.
B. improvement.
C. management.
D. control.
4. A pharmacy wishes to use a standardized list of drugs for a nearby hospital. You argue that doing so is difficult because of which characteristic of dynamic complexity?
A. Change
B. History dependency
C. Tight coupling
D. Trade-offs
5. You manage a department, and your main philosophy is to eliminate waste. In doing so, you're using which one of the following tools?
A. Organizational design
B. Total quality management
C. Lean thinking
D. Six Sigma
6. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced
A. single-loop learning.
B. cognitive psychology.
C. double-loop learning.
D. schema.
7. One of your employees tells you, "You always take the other employee's side and never my side." This employee is illustrating which one of the following ways of thinking?
A. Schema
B. Double-loop learning
C. Cognitive psychology
D. Mental model
8. What is one way that organizations can "mature" on the quality continuum?
A. Eliminate defects and waste
B. Meet current organizational standards
C. Improve philosophy methods
D. Measure past and current performance
9. Most issues within an organization happen
A. within the entire iceberg.
B. at the tip of the iceberg.
C. below the waterline.
D. above the waterline.
10. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?
A. Systems model of organizational accidents
B. Baldrige performance
C. Three core process model
D. Socioecological framework
11. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an
A. conversion process.
B. input.
C. feedback.
D. output.
12. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?
A. Going below the waterline for changes
B. Using information to identify essential systemic structure
C. Understanding how systemic structure isn't readily available
D. Understanding how systemic structure influences behavior
13. A patient becomes ill after a sponge was left inside him during surgery. This scenario is best classified as a/an
A. latency.
B. adverse event.
C. error.
D. violation.
14. The interpersonal relationships within hospital departments are examples of _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive