Reference no: EM131472400

Assignment

Question 1

For which of the following characteristics must employers make reasonable accommodations?
a. Race
b. National origin
c. Gender
d. Agee
e. Disability

Question 2

Olive Garden restaurants actively work to recruit diverse applicants, accommodate diverse employees through flexible schedules and other means, and include diverse employees in decisions at every level of the organization. Which organizational strategy for dealing with diversity is shown in these actions by Olive Garden?
a. Organizational policies
b. Diversity training
c. Organizational practices
d. Individual differences
e. Organization culture

Question 3

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?
a. The resource acquisition argument
b. The problem-solving argument
c. The cost argument
d. The creativity argument
e. The systems flexibility argument

Question 4

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will
a. be better able to understand different market segments.
b. be characterized by multiple perspectives and ways of thinking.
c. be better able to respond to changes in environment.
d. become known among women and minorities as good places to work.
e. have higher levels of productivity and lower levels of turnover and absenteeism.

Question 5

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?
a. Understanding
b. Communication
c. Empathy
d. Tolerance
e. Training

Question 6

Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?
a. Poor evaluations
b. Career tracking
c. Reverse discrimination
d. Glass ceiling
e. Mother syndrome

Question 7

The creativity argument suggests that more diverse organizations will be more competitive because they will
a. be better able to understand different market segments.
b. be characterized by multiple perspectives and ways of thinking.
c. be better able to respond to changes in environment.
d. become known among women and minorities as good places to work.
e. have higher levels of productivity and lower levels of turnover and absenteeism.

Question 8

Which of the following is the BEST definition of empathy?
a. Understanding that differences exist among people
b. Tolerating behavior of others even though you do not understand it
c. Openly discussing problems that you have with others
d. Understanding the perspectives of others who are different
e. Treating people fairly and equitably

Question 9

The problem-solving argument suggests that more diverse organizations will be more competitive because they will
a. be better able to understand different market segments.
b. have a larger pool of unique information.
c. be better able to respond to changes in its environment.
d. become known among women and minorities as good places to work.
e. have higher levels of productivity and lower levels of turnover and absenteeism.

Question 10

Which of the following BEST represents a multicultural organization?
a. A corporation that does business in many different countries
b. A company that hires people of all races
c. An organization where the top managers are all female
d. A business that does not discriminate in providing services to its customers
e. A firm that capitalizes on diversity and has few diversity problems

Question 11

The average age of the U.S. workforce is
a. increasing because of higher legal age limits for mandatory retirement.
b. increasing because of immigration of older workers from other countries.
c. increasing because more minorities are becoming part of the workforce.
d. decreasing because of earlier retirement ages.
e. decreasing because of immigration of younger workers from other countries.

Question 12

Diversity always involves
a. employee's individual differences.
b. a quota system.
c. mandatory affirmative action plans.
d. legal constraints.
e. similarities in product offerings.

Question 13

Sung says, "My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation." Sung's employer is using which organizational strategy for dealing with diversity?
a. Organizational policies
b. Diversity training
c. Organizational practices
d. Individual differences
e. Organization culture

Question 14

Which of the following kinds of treatments play a role in diversity management?
a. Preferential treatment
b. Equal treatment
c. Identical treatment
d. Equitable treatment
e. Differential treatment

Question 15

Which law requires employers to treat people of different religions and national origins fairly in the workplace?
a. Richard Osborn Act
b. The Civil Rights Act of 1964
c. The Americans with Disabilities Act
d. Sarbanes-Oxley Act
e. Fair Credit Reporting Act

Question 16

When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised?
a. Tax Reform Act of 1986
b. Tax Reform Act of 1997
c. ERISA
d. FMLA
e. Economic Recovery Tax Act

Question 17

All of the following are nonmandated benefits except:
workers' compensation

Question 18

The job evaluation system that results in a number of job grades is called
a. job ranking.
b. the classification system.
c. the point system.
d. the factor comparison method.
e. job analysis

Question 19

A special program that helps employees with drug or alcohol problems is called a(n)
a. cafeteria-style benefits plan
b. employee assistance plan
c. wellness program
d. defined benefit plan
e. workers' compensation

Question 20

A special program that helps prevent employee sickness is called a(n)
a. defined contribution plan
b. employee assistance plan
c. wellness program
d. defined benefit plan
e. workers' compensation

Question 21

Jorge, a supervisor for a large luxury hotel, compared his salary to other supervisors in the same organization. He found that his base pay was about 25 percent less than other individuals in similar supervisory jobs. Jorge is experiencing
a. internal inequity.
b. lateral inequity.
c. position inequity.
d. external inequity.
e. compensation inequity.

Question 22

A program that allows employees to select the benefits they want is called a(n)
a. cafeteria-style benefits plan
b. employee assistance plan
c. wellness program
d. defined benefit plan
e. workers' compensation

Question 23

Information used to assess external equity is likely collected with
a. pay surveys.
b. benefits administrators.
c. compensation calculators.
d. random telephone interviews.
e. none of these.

Question 24

What is the general method used to determine the relative value or worth of jobs to an organization?
a. Job analysis
b. Comparable worth
c. Job evaluation
d. Compensable factors
e. Pay compression

Question 25

____ refers to all of the pay and benefits provided to employees for the completion of work.
a. Salary
b. Pay substructure
c. Total compensation
d. Fair labor standards
e. Incentives

Question 26

Which mandated employee benefit is designed to provide a basic subsistence payment to employees between jobs?
a. Unemployment insurance
b. Social security
c. Workers' compensation
d. Medical insurance
e. Accidental death and dismemberment insurance

Question 27

Which of the following would be considered a DISADVANTAGE of the use of above-market compensation?
a. It may encourage voluntary turnover.
b. It is less costly to the organization.
c. It may create a culture of competitive superiority.
d. It may not attract the highest-quality employees.
e. It may encourage a sense of entitlement among employees.

Question 28

The U.S. postal system utilizes different job grades to pay employees, which is part of a
a. job ranking system
b. classification system
c. regression-based system
d. factor comparison method
e. No method

Question 29

A laborer who is responsible for landscaping a local golf course likely receives
a. a salary.
b. a wage.
c. broad incentive pay.
d. no overtime.
e. a pension but no worker's comp.

Question 30

Which mandated type of insurance covers individuals who suffer a job-related illness or accident?
a. Unemployment insurance
b. Social security
c. Workers' compensation
d. Health insurance
e. Accidental death and dismemberment insurance.