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Question: This week has focused on customer service, guest relations, and human interaction in the hospitality experience. Everyone has a different set of expectations going into any situation, based on past experience and their own preferences. It is not always easy to anticipate guest needs and desires and aim to exceed their expectations. For this discussion, provide an example of a time when you were pleasantly surprised by your interactions with someone in the hospitality industry - where they may have exceeded your expectations, dealt with a problem well, or just in general improved your mood.
Then, provide an example of a time you received not-so-great service and what that meant in terms of whether or not you would ever return to that place of business. Explain how this poor situation could have been handled better - perhaps in a way that would have made you give the establishment a second chance or even a recommendation.
To learn about insurance for your dwelling and property, and to examine the issue of liability. Go to the Information Insurance Institute's website (www.iii.org ). Explore the site and then answer the following questions:
Medical devices sold in Japan
Tracy Allen rented a home in which she had been residing since the summer of 1998. The landlordowner of the house later failed to pay taxes on the property.
Total quality management of the education system.
Ethical Considerations. Budget projections always involve a degree of judgment because managers can never predict the future with total accuracy.
Which elements of culture can be identified in LJ Hooker's strategy of targeting cashed up Chinese residential property investors?
Pressures for Bribes XYZ Company, a U.S. firm, is seeking to obtain business in Indonesia. XYZ learns that one of its major competitors, a German firm.
Analyze the order transaction data of Play Around Toys Inc. over the past six months to answer the following the questions:
Prepare an Incident Action Plan that includes all of the requirements shown below. Respond to each bullet point based on what you know of the situation. Clearly state any assumptions you make in your plan. The list is a subset of the United Sta..
You and two of your college roommates have discussed plans to open a restaurant. You intend to attract college-age students who are health- and fitness-minded.
What strategies do you have for time management? Try to be specific about how you handle the various tasks for this course. What tips can you offer that other students might use?
Jim Towne heads a newly formed information technology team for a major international corporation. The team is composed of 20 professionals who live and work.
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