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When refusing a routine request

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Reference no: EM131480934

1. When refusing a routine request, you should NOT ________.

A. avoiding damaging the reputation of your company

B. avoid damaging your personal reputation

C. avoid generating negative feelings

D. provide a clear response

E. use an aggressive tone to ensure the negative response is obvious

2. Not having time to plan a negative communication is a feature of ________.

A. indirect negative messages

B. negative messages to employees

C. direct negative messages

D. negative messages to customers

E. negative messages during a crisis

Reference no: EM131480934

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