When management expected workers to check their brains

Assignment Help Operation Management

Reference no: EM132112467

Discussion:

Apply Critical Thinking (Please do not attempt to solve if you can not fulfill all the requirements)

Overview: Gone are the days when management expected workers to check their brains at the door and do only as told. Today, you will be expected to use your brains when thinking critically. You will be solving problems and making decisions. Faced with a problem or an issue, most of us do a lot of worrying before separating the issues or making a decision. You can change all that worrying to directed thinking by channeling it into the following procedure.

Identify and clarify the problem.

Gather information.

Evaluate the evidence.

Consider alternatives and implications.

Choose the best alternative and test it.

Let's look at McDonald's. Some franchise owners are unhappy with the multiple lines of service. Customers don't seem to know where to stand to be the next served. Tempers flare when aggressive customers cut in line, and other customers spend so much time protecting their places in line that they are not ready to order. As a franchise owner, you want to solve this problem Any new procedures, however, must be approved by a majority of McDonald's owners in a district. You know that McDonald's management feels that the multiline system accommodates higher volumes of customers more quickly than a single-line system. In addition, customers are turned off when they see a long line

In your own thread, answer the following questions: Individually, use the critical-thinking steps outlined here.

First, begin by clarifying the problem.

Second, where could you gather information? Would it be wise to see what your competitors are doing? How do banks handle customer lines? Airlines?

Third, evaluate your findings and consider alternatives. What are the pros and cons of each alternative? Fourth, choose the best alternative.

Reference no: EM132112467

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