Reference no: EM132255909
Scenario E. The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods.
The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction.
When Janelle talks about creating processes that would help the company interact with customers and gather knowledge of their wants, needs, and buying patterns, she is referring to
A) a high-involvement organization.
B) total quality management.
C) computer-integrated manufacturing.
D) using economies of scope.
E) customer relationship management.
One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects, an approach called
A) value chain management.
B) just-in-time (JIT).
C) ISO 9001.
D) six sigma quality.
E) concurrent engineering
An effective option for employers considering downsizing is
A) replacing full-time employees with less expensive part-time or temporary workers.
B) implementing involuntary early retirement for employees over 50 years old.
C) laying off a portion of the workforce so that new people can be hired when needed.
D) engaging in massive hiring so that productivity is not affected.
E) making large and frequent layoffs to increase productivity.
Scenario D: The legal advisor of Carsten Financial Services informed the human resources (HR) manager that he had noticed a list of problems occurring in the human resources area of the organization. He submitted a report containing three issues of great concern
1. The men in the organization earn an average of 10 percent more than the women in the same jobs with the same performance levels.
2. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. However, men with medical conditions were kept on the health care plan with no risk of being asked to quit.
3. Several employees who qualify for overtime are not being paid overtime rates.
In statement 3, which of the following laws is the organization most likely violating?
A) the Equal Pay Act
B) the Fair Labor Standards Act
C) the Americans with Disabilities Act
D) the Pregnancy Discrimination Act
E) the Family and Medical Leave Act
Scenario D: The legal advisor of Carsten Financial Services informed the human resources (HR) manager that he had noticed a list of problems occurring in the human resources area of the organization. He submitted a report containing three issues of great concern
1. The men in the organization earn an average of 10 percent more than the women in the same jobs with the same performance levels.
2. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. However, men with medical conditions were kept on the health care plan with no risk of being asked to quit.
3. Several employees who qualify for overtime are not being paid overtime rates.
In statement 1, which of the following laws is the organization most likely violating?
A) the Pregnancy Discrimination Act
B) the Equal Pay Act
C) the Americans with Disabilities Act
D) the Fair Labor Standards Act
E) the Family and Medical Leave Act