When employees are in conflict with each other

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Reference no: EM132252376

1. When employees are in conflict with each other, it may be necessary for managers to investigate the issue. If one employee is found to be behaving egregiously toward the other, then it may be necessary to apply a penalty, or ________, against the employee who failed to meet established standards.

A. discipline

B. disciplinary action

C. promotion

D. outplacement

E. downsizing

2. If employees are having a conflict and one employee is clearly at fault, then it may be necessary to give the employee time off with pay so that the employee can think about whether or not to return to work and abide by company rules and continue working for the company. This process is known as ________.

A. demotion with understanding

B. punishment with severance

C. termination with just cause

D. outplacement with severance

E. disciplinary action without punishment

3. As presented in the video, many of the conflicts that arise in organizations are between two employees. If the company has a policy in place for ________, then instead of an employee airing their grievances through a lawsuit, the employee is contractually obligated to try to solve those issues without litigation.

A. employment at will

B. just cause

C. disciplinary action

D. phased retirement

E. alternative dispute resolution

4. A way of handling

employeedash–employee

conflict and avoiding the types of lawsuits presented in the video might be to have someone at the organization who handles complaints, investigates, and recommends appropriate action before any lawsuits are filed. These complaint officers are known as ________.

A. arbitrators

B. union bosses

C. ombudspersons

D. resource officers

E. attorneys

5. Mr. Gordon recommends trying to diffuse conflicts before they cause too much disruption or grow to the point where someone sues the company. One way to defuse the situation is to move one of the workers laterally to a different part of the organization, also known as a ________.

A. transfer

B. demotion

C. routine

D. promotion

E. retirement

Reference no: EM132252376

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