Reference no: EM13583022
The following is a description of ordering food through Find Your Food.
The customer uses their computer to go to the Find Your Food website and enters their postcode. Based on the postcode entered, the Find Your Food web server searches the restaurant master file and returns a list of restaurants within a ten-kilometre radius, along with the store opening hours. The customer then selects a restaurant by clicking on its hyperlinked name, with the Find Your Food web server then retrieving a list of the menu items available from the menu data file. If the customer wishes, they are able to click on a particular food item for a picture of the meal as well as details of ingredients. This was introduced as a result of concern for people with allergies to particular ingredients, although web usage data indicates only 10 per cent of customers use this feature.
The customer then enters the quantities for the food items that they wish to order and the website calculates the order total. If the order details on the screen meets the customer's requirements the customer clicks on the 'My order is correct' button and is required to login using their account name and password (new customers can create an account). Account login details are verified against the customer master data. Account details are used for delivery address details and customer contact regarding orders, as well as for marketing by Find Your Food. The customer details are held by the Find Your Food web server, which is located in their Neutral Bay office.
Once the customer is logged in, the full details of the order, the amount and delivery details are shown on the screen. The customer reviews these details and if they are correct they enter their payment details and click on the 'Accept order' button - customers have to pay by credit card. Once the credit card has been approved the order is electronically sent to the chosen restaurant and saved in the orders received file.
When an order is received by a restaurant's computer it is automatically printed out and forwarded to the kitchen for preparation of the meal. When the food is ready, the printed order and the food are gathered by the driver and delivered to the customer. The customer is required to sign the order and return it to the driver, who checks that the form has been signed and then returns to the store and files the signed order in the orders dispatched file.
At the end of the week the signed order forms are summarised by the manager, who prepares a summary online order report (a summary report includes the total number of orders, total dollar value of orders and comments on any ordering issues encountered (e.g. wrong items or disputes over amounts billed). A copy of the summary report and the signed customer orders are sent to the payment coordinator at Find Your Food. Once the payment coordinator has matched the signed orders with those on the Find Your Food system, the coordinator receives a report from the web server based on orders for that restaurant that are yet to be paid, with the matching done using a pre-generated order number that is created when the customer confirms their order. The form is then signed and sent to accounting for payment.Eequired : Construct a document and systems flowchart only for Find your food2