Reference no: EM133191786 , Length: 2 pages
Please read HCO p.124-159 and answer the following questions:
Question 1. When we are talking about performance management, what are the two major components of performance management? What is the difference between effectiveness and efficiency? What is organizational citizenship behavior (OCB) and why do we measure it in performance management?
Question 2. Please be prepared to explain the following job attitudes: withdrawal behaviors; job satisfaction; three types of organizational commitment; organizational cynicism.
Question 3. What are the two aspects that needs to be considered when defining job performance?
Question 4. The textbook discussed several different ways of assessing employee performance. What are they? What are their differences? What are the advantages and disadvantages of absolute v.s. relative assessment method? In your opinion, how and when to use absolute and relative assessment method, and why?
Question 5. How to give effective feedback? What are principles of good feedback and what are the three steps of giving an effective feedback?
Question 6. How to engage star employees?
Question 7. What's the best way to coach employees? What's the difference between coaching and mentoring?