Reference no: EM133667152
Homework: Handling Difficult Conversations-Communication Analysis
Overview
In this module, you will complete a three-part Homework that you will submit over the course. You will complete.
Important Note: You will be required to have completed an online simulation experience that must be scheduled for a particular time. Be sure to read the instructions thoroughly to ensure you plan ahead and fulfill all requirements for the Homework.
For the Module Homework, you will act as a manager who has been co-leading an important project with a fellow manager. Your colleague has held up delivery of the project and has been making comments expressing his displeasure to others. You have spoken to your supervisor to get their advice, and the two of you agreed that you will reach out to the colleague to discuss the matter and establish a productive, mutually agreed-upon path forward. Your task is to prepare for and schedule an in-person conversation with your colleague to discuss the matter. You will then follow up with your colleague via a draft email after the interaction to document the results of your conversation. You will conduct the conversation with your colleague using an online simulation platform. You will draft and submit the Handling Difficult Conversations Checklist section of the Homework Template for your peer conversation.
Preparing for Your Conversation
For each subsection of the Handling Difficult Conversations Checklist section of the Homework Template, use the space beneath each item to take detailed notes of what you plan to say to Adam during your one-on-one conversation with your colleague. You may choose either to compose a script (understanding that this may need to change in the moment depending on how your colleague responds), or you may instead choose to include bullet points with key phrases for the ideas you want to cover and strategies for how you might help put him at ease, establish trust, or anticipate how he may respond to your feedback. Be sure to address all parts of each item. In addition to your notes about what you plan to discuss with your colleague, also be sure to note any questions you may have for your own supervisor to discuss when you debrief with them later.