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What would you want michael clark to do next

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Reference no: EM131274739

1. Scenario: Michael Clark just called your help desk from his office. He cannot get to the company website. He says that a technician was in his office earlier fixing the connection and that he can ping the default gateway.

What would you want Michael Clark to do next?

In this scenario, what is the technician assuming about the user's skill set?

Reference no: EM131274739

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