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Question 1. A marketer of a product is willing to invest in the acquisition of new customers for two years. What would be the upper limit of this investment, per customer, assuming the following retention/attrition rates (see table below) and assumptions? Should the marketer spend an additional $7.00 per month to increase the retention rate by 1% per month (e.g., 97 instead of 96 or 76 instead of 75)?
Assumptions:o Revenue per customer per month=$250 o Payments are made at the end of the montho Annual internal rate of return of 18% compounded monthly
Month
Retention/Attrition Rate
Month 0
100
Month 1
96
Month 2
94
Month 3
92
Month 4
90
Month 5
88
Month 6
85
Month 7
83
Month 8
81
Month 9
79
Month 10
77
Month 11
75
Month 12
73
Month 13
72
Month 14
71
Month 15
70
Month 16
68
Month 17
67
Month 18
66
Month 19
65
Month 20
64
Month 21
63
Month 22
62
Month 23
61
Month 24
60
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