What would be the customer time in the system

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Reference no: EM132296930

The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 90 per hour. The ticket seller averages 36 seconds per customer, which includes placing validation stamps on customers’ parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started.) > Use Exhibit 7.12.

a. What is the average customer time in the system? (Round your answer to 2 decimal places.) Average customer time minutes

b. What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.) Average time in system minutes

c. What would be the customer time in the system if a second window was opened with each server doing all three tasks? (Use closest λ/µ value from Exhibit 7.12. Do not round intermediate calculations. Round your answer to 3 decimal places.) Average time in system minutes

Reference no: EM132296930

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