Solution-What would be additional profit if company managed

What would be additional profit if company managed to have

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Q. A company has started a phone service that uses overseas doctors to provide emergency medical consultations. Responding doctors are based in a country with low wages but with a highly skilled pool of physicians. Responding to each call takes on average 15 minutes. At any given time, re are 4 doctors overseas on duty. Calls arrive every 5 minutes on average (standard deviation is 5 minutes). Company receives $50 from patient's insurance company for each consultation. If one of 4 overseas doctors is available, firm pays $20 to doctor and makes $30 in profit. If no doctor is available overseas, call is rerouted to U.S. where a local physician answers question. A local physician is always available to take a call. In this case, firm pays $50 to local physician, so there's no profit for company.

(a) What is probability of a call being answered by a physician in US?

(b) What would be additional revenue per hour obtained if company managed to have 10 doctors overseas on duty at any given time?

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What would be additional profit if company managed to have

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