What would be a positive course of action for a business

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What if for some reason a business received some justified or not justified negative comments by a customer on social media-what would be a positive course of action for a business.

If a business becomes defensive it could create an escalating problem.

Reference no: EM131938519

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What would be a positive course of action for a business : What if for some reason a business received some justified or not justified negative comments by a customer on social media.

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